Legal access depends on local law
Our Legal position is simple: account access and eligibility depend on local law, and you should use gedetogel only where local law permits. We may ask for account details, phone verification or payment evidence when required to protect your account and confirm a wallet instruction. The
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same policy applies when you use DANA, OVO, GoPay, QRIS, bank transfer or a virtual account. We keep the rules connected to the action they govern, including account opening, wallet status, withdrawals and requests to change personal details. If a rule affects your access, we will
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direct you to the relevant account or support path rather than asking you to guess. Surabaya and other Indonesian locations remain subject to the laws that apply to your place of access.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.